Support
Talk to a real human — fast.
Qurbani Sahulat is built for calm, recorded support — the same trust-first approach as our marketplace. Reach us on WhatsApp, phone, or email; most issues close on first contact.
Channels
Pick whichever is easiest
WhatsApp
Fastest for buyers and sellers
+92 330 3570463Mon–Sun · 08:00–22:00 PKT
Phone / SMS
For urgent dispatch issues
+92 330 3570463Mon–Sun · 08:00–22:00 PKT
Email
For documents and formal queries
support@qurbanisahulat.comResponse within 24 hours
Response times
What you can expect
Published SLAs, not marketing promises. If we miss an SLA, the next ticket is handled before any other.
Marketplace enquiry
< 2 h
WhatsApp / in-app chat
Dispatch issue
< 30 min
Phone / WhatsApp
Vet / health concern
< 1 h
Escalated to on-call vet
Dispute resolution
2 working days
Policy-based outcome
Escalation path
If support doesn't resolve it, here's what happens next.
- 1
Support agent (Level 1)
First-line via WhatsApp, phone, or email. Resolves 80% of cases inside SLA.
- 2
Operations lead (Level 2)
Dispatch, vet, and caretaker escalations. Refund/hold decisions with policy-based rationale.
- 3
Disputes panel (Level 3)
Independent review for high-value disputes. Written outcome with policy citations; public on seller record.
Prefer self-service?
Check How it works first
Most questions are already answered in our process guide and FAQ.